Shipping policy
🚚 Will & Purpy – Shipping Policy
Order Processing Time
All orders are processed within 5–7 business days (excluding weekends and holidays).
Please note:
- Processing time is separate from shipping time
- During high-volume periods, processing times may be extended
Made-to-order items (including T-shirts and sweatshirts) are printed after purchase and may require additional processing time.
Shipping Time & Delivery
Once your order has been processed and shipped, delivery times will vary based on the selected shipping method and carrier.
Typical delivery timelines:
- Standard Shipping: 3–7 business days after shipment
Please note that delivery timelines are estimates and not guaranteed.
Shipping Confirmation & Tracking
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Delays
We are not responsible for shipping delays caused by:
- Carriers (USPS, UPS, FedEx, etc.)
- Weather conditions
- High shipping volume periods
- Incorrect or incomplete shipping addresses
Lost, Stolen, or Delayed Packages
Once your order has been handed over to the shipping carrier, Will & Purpy is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but cannot be located:
- Please contact the shipping carrier directly
- Check with neighbors or your local post office
We will assist where possible, but we cannot guarantee replacements or refunds for carrier-related issues.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an order is returned to us due to an incorrect or incomplete address:
- The customer will be responsible for reshipping costs
Order Changes & Cancellations
Because many of our items are processed quickly or made-to-order, we cannot guarantee changes or cancellations once an order has been placed.
If you need assistance, please contact us as soon as possible at:
yourteam@willandpurpy.com
